Please check the details of First Press Limited Edition, and Novelty on each product page.

Depending on the day you place the order, First Press Limited Edition and Novelties may not be available.
Details of First Press / Novelty will be on the product page when only available.
When it does not mention on the page, the order will not be eligible for the novelty.

We receive some items on the release date.
Therefore, there may be times that we will not be able to deliver pre-order items on their release date.

We recommend you to place your order as soon as possible when there are Limited Editions, and Novelties.

* Novelty poster will be folded for shipping if not otherwise mentioned.
* The novelty may differ from novelties at physical HMV STORES.
* Due to manufacturer, Cancellation of Releases, Postponements, Changes in Details, Novelty and others are subject to change without prior notice.


Customers also refer to the folloing page.
・ What is the Standard Time for Delivery?
・ Is there a Limit to How Long I Can Reserve Items?


Has your problem been resolved?
・ Yes, it was resolved.
・ No, I still need help and cotact Customer Service.